FAQ: Your Questions Answered
Fast Delivery Guaranteed
3-5 Days to Your Doorstep!
Buy with Confidence!
Official Hilma Biocare Partner
Exceptional Customer Support
We’re Here to Assist You!
To cancel your order, please visit our contact page and provide your Order Number. Please note that once you have received the tracking number for your package, no changes can be made to your order.
Once your order has been processed for delivery, you will receive a confirmation email to the address you provided. Please check your email’s “Inbox” for a message with the subject line “Your order has been sent.” If you can’t find it, kindly check your “SPAM” folder.
If you need to change your shipment information after placing an order, please contact us through our contact page. Remember to provide your Order Number. Please note that changes cannot be made once you have received the tracking number for your package.
If your order includes products from different warehouses, you may incur multiple shipping fees.
Once your payment is confirmed, your order will be shipped within 72 business hours.
Once you receive your tracking number, your package is on its way to you. However, postal services may not always update tracking information promptly. Please be patient as it may take up to 6 days for the shipping information to become active. If you have concerns about your tracking number, please contact us via live chat for assistance.
We offer Guaranteed Delivery in case your package is lost or seized by customs. If this happens, we provide options for resending your order free of charge. In the event of a second loss or detainment at customs, you will be offered a third shipment at a 50% discount.
Please note that delivery delays beyond our control may occur, but we strive to deliver your goods within 1-15 working days. To claim a lost package, provide a picture of the customs seizure letter. Our packages are discreetly shipped, and we take great care to ensure safe and secure delivery.
We provide GUARANTEED DELIVERY to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, USA.
We accept payments through Transferwise/Wise, Bank Transfer, BitCoins, LiteCoin, and BitCoinCash.
You can make a payment through your own online banking platform or visit your local bank branch for assistance. Another recommended method is using TransferWise.com for a popular, fast, cheap, and easy transaction.
Fast Delivery Guaranteed
3-5 Days to Your Doorstep!
Buy with Confidence!
Official Hilma Biocare Partner
Exceptional Customer Support
We’re Here to Assist You!